How orders work

Terms

Submitting a request does not confirm an order or payment.

Product requests and confirmation

Product details and availability are shown to help you browse the catalogue. When you submit a request, the owner will confirm that the product is available, review delivery options and charges, and share the final amount with you.

An order is not confirmed until those details have been discussed and accepted. Payment instructions are shared manually after confirmation. Do not treat a submitted website form as a payment receipt or a confirmed order.

WhatsApp handoff

The order form can prepare a WhatsApp message with your request details. Review the product, quantity and contact information before sending. Opening WhatsApp does not mean the message was sent or received; please press send in WhatsApp and wait for confirmation from Esanthe.

Availability, delivery and payment

Product availability and delivery options may depend on the item and your destination. We discuss any applicable delivery charges and the final amount with you before confirming the order. The website does not collect payment as part of the order request.

Only follow payment instructions shared directly after you have confirmed the order details with Esanthe. Never share a UPI PIN, password or one-time security code in an order request or WhatsApp message.

Questions or support

For questions about a product request or these terms, contact us at info@esanthe.com or through WhatsApp. Delivery and return information is available on our shipping and returns pages. If anything in a listing or a message is unclear, please ask us to clarify before proceeding.